Refund/Void a Payment
The current member billing system (MMS) doesn't have an automated refund feature for online payments. However, if a refund is needed, our administrators can handle it manually. Here's the process to follow:
1. Correct/Void the Payment: Begin by correcting or voiding the original payment made by the attendee. This will reverse the transaction in the system.
2. Use Merchant Account Interface: After correcting/voiding the payment, you will need to manually access your merchant account interface. This interface is provided by your payment processor or merchant account provider.
3. Initiate the Refund: Within the merchant account interface, you can initiate the refund process. Follow the instructions provided by your merchant account provider to complete the refund transaction.
For the best guidance on processing refunds, we recommend reaching out to your specific merchant account provider. They will be able to provide you with the most accurate and up-to-date information on how to process refunds using their system.