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How to send reminders for unpaid event registration invoices?
9 January 2025

How to send reminders for unpaid event registration invoices?

Please note that the Event Registration and Membership Billing modules are separate systems. As a result, actions related to event registration invoices cannot be performed within the Membership Billing or Billing menu.


Steps to Send Reminders:

To send reminders to attendees with unpaid event registration invoices, follow these steps:

  1. Access the Attendees Module: Navigate to the "attendees:rem" section for the specific event.
  2. Create a New Reminder: Initiate the process to create a new reminder.
  3. Select Relevant Options: Check the following boxes:
  • "Include Event and Attendee Registration Summary"
  • "Only Send to Unpaid Attendees"

   4. Compose Reminder Message: Craft a clear and informative message indicating that the reminder is regarding unpaid invoices.

   5. Set Reminder Date: Ensure the "days out" from the event date is set appropriately to prevent sending reminders after the event has passed.

   6. Save and Send: Save the reminder to initiate the sending process to the specified attendees.


By following these steps, you will effectively communicate with attendees who have outstanding event registration payments.

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